“The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs.
If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use e-consult which is available through our practice website (www.shepherdsbushmedicalcentre.co.uk). If you aren’t sure what to do, please contact the practice who can advise you on how to get the help you need.
Please continue to attend tests, vaccinations and screening when invited.
www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies.”
As you will be aware, the COVID-19 rates of infection have increased to significant levels in our area.
At the same time we need to maximise our work of vaccinating patients with the COVID-19 vaccine.
We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine.
If your problem is an emergency then please call 999
If you need to contact the practice with other symptoms or queries please use the eConsult link on home page.
Your online form will be reviewed by a clinician and you will be contacted back with a text or telephone call.
You will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.
Thank you for your co-operation