“The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs.
If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use e-consult which is available through our practice website (www.shepherdsbushmedicalcentre.co.uk). If you aren’t sure what to do, please contact the practice who can advise you on how to get the help you need.
Please continue to attend tests, vaccinations and screening when invited.
www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies.”
As you will be aware, the COVID-19 rates of infection have increased to significant levels in our area.
At the same time we need to maximise our work of vaccinating patients with the COVID-19 vaccine.
We have been advised to free up time with our team to help look after patients with emergencies and protect patients with the vaccine.
If your problem is an emergency then please call 999
If you need to contact the practice with other symptoms or queries please use the eConsult link on home page.
Your online form will be reviewed by a clinician and you will be contacted back with a text or telephone call.
You will either be contacted by the surgery to ask you more questions or you will receive a text on what to do next.
Thank you for your co-operation
• During December, Covid infections have risen sharply in London and
this has led to increased demand for hospital care.
• Please be aware the 111 service is currently under extreme pressure
in our area. GP surgeries are open as normal, except on weekends
and bank holidays.
• If you need non-covid medical help this weekend, please call your
practice at any time – you will be advised of the extended hours GP
service for your area.
• If you have COVID symptoms, please go to www.111.nhs.uk or call
111. In a medical emergency, you should dial 999 as usual. Thank you
for supporting the NHS.
The NHS is starting to deliver the COVID-19 vaccine, in line with the government’s priority list of which people will get it first. This is a very exciting development and we want to be clear about how it will work for local people. The NHS will get in touch with you directly when it is your turn to be vaccinated. Please don’t contact your practice, doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance. You will be contacted when it is your turn to be vaccinated in the weeks and months ahead.
So please remember:
· Don’t contact the NHS to seek a COVID-19 vaccine, we will contact you when it is your time for the vaccine
· When we do contact you, please follow the information given to know when and where to get your vaccine
· Keep your appointment once it is made
· The vaccine is safe. The NHS only offers vaccinations to the public once experts have signed off that it is safe to do so
· Vaccine centres are being set up across the eight boroughs of NW London over the coming weeks. We are getting everything ready so we can start vaccinating as soon as we start receiving the vaccine
· We will vaccinate in order of priority, following national guidance
· Please continue to follow the national public health guidance to control the virus and save lives – Hands – Face – Space.
COVID-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.
There is more information about the COVID-19 vaccine on both the Government and the NHS websites, please take time to click on these links and read through these pages if you want to find out more.
If you are eligible for free flu vaccination please contact reception to book an appointment.