We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8743 5153, cancel via Systm Online, or come in and speak to Reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
If you’ve had a text reminder for your appointment at the surgery, you can simply reply CANCEL and your appointment will be cancelled.